Delivery & Orders FAQs

Correos and GLS are our official courier partners for orders within Europe. Delivery normally requires a signature from the recipient.

For destinations outside Europe, we may use alternative courier services to reduce costs. Delivery to non-European destinations typically takes 3–15 business days from dispatch.

Yes — Express Shipping is available in Spain only for €8.99.

• Order before 15:00 → delivered within 24 hours.
• Order after 15:00 → shipped on the next business day.
• Weekends and public holidays are not included in the delivery timeframe.
• Subject to product availability.

As a security measure to protect our customers from fraud, we ship to the billing address only. Delivery to a different address is only possible when payment is received via direct bank transfer or postal order.

Delivery times vary depending on product availability, your shipping destination, and the selected delivery service. Once dispatched, the estimated delivery time depends on the courier's transit schedule for your location.

Working days are Monday to Friday, excluding weekends and public holidays. Orders are processed and shipped on working days only.

Once your order has been dispatched, you'll receive an email containing a tracking link and tracking number from the courier. Use these to monitor your delivery status in real time.

The courier will leave a note with the address of the local collection office or instructions to rearrange delivery. You can also contact the courier directly to leave specific delivery instructions. However, if you provide alternative delivery instructions, you assume full responsibility for the order.

When you accept a delivery, you confirm the order arrived in perfect condition. If the package appears damaged or mishandled:

• Sign for it as "damaged."
• If damage is significant, refuse the delivery.
• Contact us immediately.

We recommend inspecting your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please contact our Customer Support team as soon as possible. We'll resolve the issue promptly and cover all associated costs.

If your order hasn't arrived within the estimated timeframe, contact our Customer Support team. An order is classified as lost only after:

• 7 business days for domestic shipments.
• 14 business days for international shipments.

If confirmed lost, we will either reship at no cost or issue a full refund — your choice.

You may return items within 14 days of delivery for a full refund, provided they are unused, in their original packaging, and all tags are still attached.

Contact our Customer Support team via the Contact Us page or email info@raxmoto.com with your order number and reason for return. We'll confirm eligibility and provide return instructions. For full details, see our Returns Policy.

Orders shipped to the Canary Islands are subject to a flat shipping fee of €8.99.

Yes. Orders to these regions are subject to local customs fees determined by local authorities, plus a fixed shipping expense:

• Under €150: Fixed fee €31.36 + ~7% tariff on order value.
• €150 and over: Fixed fee €43.68 + ~7% tariff on order value.

These charges are the customer's sole responsibility. Raxmoto is not responsible for these fees.

No — orders shipped outside the EU are not subject to VAT. However, they may be subject to import taxes, customs duties, clearance fees, or other charges imposed by the destination country's customs authorities. These charges are the customer's sole responsibility. Raxmoto is not responsible for such charges.

Contact Raxmoto Customer Support to initiate a warranty claim. If the product needs to be returned to our facilities for inspection, repair, or replacement under warranty, the customer is responsible for all shipping costs — return shipping, reshipping, and any applicable customs duties or import/export fees.