Entrega & Pedidos Preguntas frecuentes

Correos y GLS son nuestro oficial courier socios para pedidos within Europa. Entrega normally requires a signature de el recipient.

Fo destinations outside Europa, nosotros may use alternative courier services a reduce costs. Entrega a non-European destinations typically takes 3–15 business días de dispatch.

Yes — Express Envíos es disponible en Spain only para €8.99.

• Pedido before 15:00 → delivered within 24 horas.
• Pedido after 15:00 → shipped en el next business día.
• Weekends y public holidays son not included en el entrega timeframe.
• Subject a product availability.

As a security measure a protect nuestro customers de fraud, nosotros ship a el billing dirección only. Entrega a a different dirección es only possible when payment es received via direct bank transfer o postal pedido.

Entrega times vary depending en product availability, tu envío destination, y el selected entrega service. Once dispatched, el estimated entrega time depends en el courier's transit schedule para tu location.

Working días son lunes a viernes, excluding weekends y public holidays. Pedidos son processed y shipped en working días only.

Once tu pedido has been dispatched, tú'll receive un correo electrónico containing a tracking link y tracking number de el courier. Use these a monitor tu entrega status en real time.

The courier will leave a note con el dirección de el local collection office o instructions a rearrange entrega. Tú can also contacto el courier directly a leave specific entrega instructions. However, if tú provide alternative entrega instructions, tú assume full responsibility para el pedido.

When tú accept a entrega, tú confirm el pedido arrived en perfect condition. If el package appears damaged o mishandled:

• Sign para it as "damaged."
• If damage es significant, refuse el entrega.
• Contactoa con nosotros immediately.

We recommend inspecting tu pedido as soon as it arrives. If tú receive a damaged, defective, o incorrect item, please contact nuestro Cliente Support team as soon as possible. Nosotros'll resolve el issue promptly y cover todos associated costs.

If tu pedido hasn't arrived within el estimated timeframe, contacto nuestro Cliente Support team. An pedido es classified as lost only after:

• 7 business días para domestic shipments.
• 14 business días para international shipments.

If confirmed lost, nosotros will either reship at no cost o issue a full reembolso — tu choice.

You may devolución items within 14 días de entrega para a full reembolso, provided they son unused, en their original packaging, y todos tags son still attached.

Contacto nuestro Cliente Support team via el Contactoo página o correo electrónico info@raxmoto.com con tu pedido number y reason para devolución. Nosotros'll confirm eligibility y provide devolución instructions. For full detalles, see nuestro Devoluciones Policy.

Pedidos shipped a el Islas Canarias son subject a a flat envío fee de €8.99.

Yes. Pedidos a these regions son subject a local customs fees determined by local authorities, plus a fixed envío expense:

• Under €150: Fixed fee €31.36 + ~7% tariff en pedido value.
• €150 y over: Fixed fee €43.68 + ~7% tariff en pedido value.

These charges son el customer's sole responsibility. Raxmoto es not responsible para these fees.

No — pedidos shipped outside el EU son not subject a VAT. However, they may be subject a import taxes, customs duties, clearance fees, o other charges imposed by el destination país's customs authorities. These charges son el customer's sole responsibility. Raxmoto es not responsible para such charges.

Contacto Raxmoto Cliente Support a initiate a garantía claim. If el product needs a be returned a nuestro facilities para inspection, repair, o replacement under garantía, el customer es responsible para todos envío costs — devolución envío, reshipping, y any applicable customs duties o import/export fees.