{"id":102612,"date":"2026-08-04T10:40:46","date_gmt":"2026-08-04T10:40:46","guid":{"rendered":"https:\/\/raxmoto.com\/politique-de-retours-et-remboursements-raxmoto-retours-sous-14-jours\/"},"modified":"2026-08-24T10:50:23","modified_gmt":"2026-08-24T10:50:23","slug":"politique-de-retours-et-remboursements-raxmoto-retours-sous-14-jours","status":"publish","type":"page","link":"https:\/\/raxmoto.com\/fr\/politique-de-retours-et-remboursements-raxmoto-retours-sous-14-jours\/","title":{"rendered":"Politique de retours et remboursements | RAXMOTO \u2014 Retours sous 14 jours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"102612\" class=\"elementor elementor-102612 elementor-77673\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<article class=\"elementor-section elementor-top-section elementor-element elementor-element-cf7f8e9 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default 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href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Saira+Condensed:wght@700;800&family=Barlow:wght@400;500;600&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n:root{--red:#E8262D;--gold:#C9971C;--black:#101010;--border:#E8E8E8;--bg:#F9F9F9;--text:#222;--muted:#888}\r\n#rxret{font-family:'Barlow',sans-serif;color:var(--text);max-width:1600px;margin:0 auto;padding:18px 10px 20px}\r\n#rxret *{box-sizing:border-box;margin:0;padding:0}\r\n\r\n\/* Header *\/\r\n#rxret .rx-page-title{font-family:'Saira Condensed',sans-serif;font-weight:800;font-size:clamp(1.9rem,4.5vw,3rem);text-transform:uppercase;letter-spacing:.02em;color:var(--black);line-height:1.05;margin-bottom:6px}\r\n#rxret .rx-page-title span{color:var(--red)}\r\n#rxret .rx-subtitle{font-size:.9rem;color:var(--muted);margin-bottom:48px}\r\n\r\n\/* Sections *\/\r\n#rxret section{margin-bottom:40px}\r\n#rxret h2{font-family:'Saira 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a:hover{text-decoration:underline}\r\n\r\n@media(max-width:560px){\r\n  #rxret{padding:32px 16px 60px}\r\n  .rx-grid{grid-site RAXMOTO-columns:1fr}\r\n  .rx-contact{flex-direction:column}\r\n}\r\n<\/style>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\":\"https:\/\/schema.org\",\r\n  \"@type\":\"WebPage\",\r\n  \"name\":\"Returns & Refunds Policy \u2014 Raxmoto\",\r\n  \"url\":\"https:\/\/raxmoto.com\/returns-policy\/\",\r\n  \"description\":\"Raxmoto returns and refunds policy. Return within 30 days, 2-year warranty, full refund on faulty items.\",\r\n  \"breadcrumb\":{\"@type\":\"BreadcrumbList\",\"itemListElement\":[\r\n    {\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/raxmoto.com\/\"},\r\n    {\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns Policy\",\"item\":\"https:\/\/raxmoto.com\/returns-policy\/\"}\r\n  ]},\r\n  \"mainEntity\":{\r\n    \"@type\":\"MerchantReturnPolicy\",\r\n    \"applicableCountry\":\"ES\",\r\n    \"returnPolicyCategory\":\"https:\/\/schema.org\/MerchantReturnFiniteReturnWindow\",\r\n    \"merchantReturnDays\":30,\r\n    \"returnMethod\":\"https:\/\/schema.org\/ReturnByMail\",\r\n    \"returnFees\":\"https:\/\/schema.org\/ReturnShippingFees\",\r\n    \"refundType\":\"https:\/\/schema.org\/FullRefund\"\r\n  }\r\n}\r\n<\/script>\r\n\r\n<div id=\"rxret\">\r\n\r\n  <h1 class=\"rx-page-title\">Returns &amp; <span>Refunds<\/span><\/h1>\r\n  <p class=\"rx-subtitle\">Last updated: 2025 &nbsp;\u00b7&nbsp; DISTRIMOTO SPORT S.L.<\/p>\r\n\r\n  <!-- Key facts at a glance -->\r\n  <section>\r\n    <h2>At a Glance<\/h2>\r\n    <div class=\"rx-grid\">\r\n      <div class=\"rx-grid-item\">\r\n        <div class=\"label\">Return window<\/div>\r\n        <div class=\"value\">30 calendar days<\/div>\r\n      <\/div>\r\n      <div class=\"rx-grid-item\">\r\n        <div class=\"label\">Refund processed within<\/div>\r\n        <div class=\"value\">14 calendar days<\/div>\r\n      <\/div>\r\n      <div class=\"rx-grid-item\">\r\n        <div class=\"label\">Cancellation refund<\/div>\r\n        <div class=\"value\">~15 days<\/div>\r\n      <\/div>\r\n      <div class=\"rx-grid-item\">\r\n        <div class=\"label\">Product warranty<\/div>\r\n        <div class=\"value green\">2 years<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Return conditions -->\r\n  <section>\r\n    <h2>Return Conditions<\/h2>\r\n    <p>You may request an exchange or return within <strong>30 calendar days<\/strong> from the date you receive your order. We cannot accept returns after this period.<\/p>\r\n    <p>To be accepted, your return must meet the following conditions:<\/p>\r\n    <ul>\r\n      <li>The item is unused and in perfect condition.<\/li>\r\n      <li>Returned in its original packaging, including all labels, instructions, manuals, and accessories.<\/li>\r\n      <li>Original packaging must be placed inside a separate shipping box to protect it during transit.<\/li>\r\n      <li>Helmets must be unworn, undamaged, and retain all protective seals and labels.<\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <!-- Return shipping costs -->\r\n  <section>\r\n    <h2>Return Shipping Costs<\/h2>\r\n    <div class=\"rx-box\">\r\n      <p>The <strong>customer is responsible<\/strong> for the cost of returning goods, unless the item is incorrect, defective, or damaged \u2014 in which case <strong>Raxmoto covers the return shipping.<\/strong><\/p>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Refunds -->\r\n  <section>\r\n    <h2>Refunds<\/h2>\r\n    <p>Once we receive the returned goods (or proof of dispatch), we will process your refund within <strong>14 calendar days<\/strong>. Refunds are issued to the original payment method.<\/p>\r\n    <p>Your refund will include:<\/p>\r\n    <ul>\r\n      <li>The full purchase price of the returned item.<\/li>\r\n      <li>The original standard delivery charge paid at the time of purchase.<\/li>\r\n    <\/ul>\r\n    <p>Additional delivery costs from choosing an upgraded shipping option will not be refunded.<\/p>\r\n  <\/section>\r\n\r\n  <!-- Excluded products -->\r\n  <section>\r\n    <h2>Exclusions<\/h2>\r\n    <p>The right of return does not apply to:<\/p>\r\n    <ul>\r\n      <li>Custom-made or personalised motorcycle parts.<\/li>\r\n      <li>Products manufactured to your specifications.<\/li>\r\n      <li>Sealed products that cannot be returned for health or hygiene reasons once opened.<\/li>\r\n      <li>Digital products once downloading has begun with your consent.<\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <!-- Defective or incorrect -->\r\n  <section>\r\n    <h2>Faulty or Incorrect Items<\/h2>\r\n    <p>If you receive a defective, damaged, or incorrect item, please contact us within a reasonable time after delivery. Once confirmed, we will offer one of the following remedies:<\/p>\r\n    <ul>\r\n      <li>Repair<\/li>\r\n      <li>Replacement<\/li>\r\n      <li>Price reduction<\/li>\r\n      <li>Full refund<\/li>\r\n    <\/ul>\r\n    <p>We will also cover any reasonable return shipping costs in these cases.<\/p>\r\n  <\/section>\r\n\r\n  <!-- Cancellations -->\r\n  <section>\r\n    <h2>Order Cancellations<\/h2>\r\n    <p>A cancellation applies when your order has <strong>not yet left our warehouse<\/strong>. Contact us as soon as possible. The refund will be processed within approximately <strong>15 days<\/strong> using your original payment method.<\/p>\r\n  <\/section>\r\n\r\n  <!-- Warranty -->\r\n  <section>\r\n    <h2>Warranty<\/h2>\r\n    <p>All products sold on raxmoto.com are covered by a <strong>2-year legal guarantee<\/strong> from the date of delivery, in accordance with consumer protection regulations.<\/p>\r\n  <\/section>\r\n\r\n  <!-- Contact -->\r\n  <div class=\"rx-contact\">\r\n    <div>\r\n      <strong>Questions about a return?<\/strong>\r\n      <p>Our team is here to help.<\/p>\r\n    <\/div>\r\n    <div>\r\n      <a href=\"mailto:info@raxmoto.com\">info@raxmoto.com<\/a><br>\r\n      <a href=\"tel:+34615717902\">+34 615 717 902<\/a>\r\n    <\/div>\r\n    <div>\r\n      <a href=\"\/contact\/\" style=\"display:inline-block;background:var(--red);color:#fff;padding:11px 22px;font-family:'Saira Condensed',sans-serif;font-weight:700;font-size:.9rem;text-transform:uppercase;letter-spacing:.06em;text-decoration:none\">Contact Us<\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Last updated: 2025 &nbsp;\u00b7&nbsp; DISTRIMOTO SPORT S.L. At a Glance Return window 30 calendar days Refund processed within 14 calendar days Cancellation refund ~15 days Product warranty&hellip;<\/p>\n","protected":false},"author":1,"featured_media":102613,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-102612","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/pages\/102612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/comments?post=102612"}],"version-history":[{"count":1,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/pages\/102612\/revisions"}],"predecessor-version":[{"id":102614,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/pages\/102612\/revisions\/102614"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/media\/102613"}],"wp:attachment":[{"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/media?parent=102612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}