{"id":102615,"date":"2026-08-04T10:16:47","date_gmt":"2026-08-04T10:16:47","guid":{"rendered":"https:\/\/raxmoto.com\/politique-de-livraison\/"},"modified":"2026-08-24T10:50:23","modified_gmt":"2026-08-24T10:50:23","slug":"politique-de-livraison","status":"publish","type":"page","link":"https:\/\/raxmoto.com\/fr\/politique-de-livraison\/","title":{"rendered":"Politique de livraison"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"102615\" class=\"elementor elementor-102615 elementor-77671\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f42294 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"3f42294\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div 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\"publisher\":{\"@type\":\"Organization\",\"name\":\"Raxmoto\",\"url\":\"https:\/\/raxmoto.com\"}\r\n}\r\n<\/script>\r\n\r\n<div id=\"rxship\">\r\n\r\n  <h1>Shipping <span>Policy<\/span><\/h1>\r\n  <div class=\"rx-ship-meta\">\r\n    <span>Last updated: 2025<\/span>\r\n    <span>Entity: DISTRIMOTO SPORT S.L.<\/span>\r\n    <span>Questions? <a href=\"\/contact\/\">Contact us<\/a><\/span>\r\n  <\/div>\r\n\r\n  <!-- TL;DR -->\r\n  <div class=\"rx-ship-tldr\" id=\"rxship-tldr\">\r\n    <strong>Quick Summary<\/strong>\r\n    <ul>\r\n      <li>Europe ships via <strong>Correos &amp; GLS<\/strong> \u2014 signature required on delivery.<\/li>\r\n      <li>Express Shipping available in Spain only \u2014 \u20ac8.99, order before 15:00 for next-day.<\/li>\r\n      <li>Canary Islands: \u20ac8.99 flat fee. Ceuta &amp; Melilla: fixed fees + ~7% tariff apply.<\/li>\r\n      <li>Outside the EU: customs duties and taxes are the customer's responsibility.<\/li>\r\n      <li>Lost orders: confirmed missing after 7 days (domestic) or 14 days (international) \u2014 we'll reship or refund in full.<\/li>\r\n      <li>Warranty returns: all shipping costs (both ways) are borne by the customer.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <!-- Jump nav -->\r\n  <div class=\"rx-ship-jumps\" role=\"navigation\" aria-label=\"Jump to section\">\r\n    <a href=\"#rxship-couriers\">Couriers<\/a>\r\n    <a href=\"#rxship-express\">Express<\/a>\r\n    <a href=\"#rxship-times\">Delivery Times<\/a>\r\n    <a href=\"#rxship-canary\">Canary Islands<\/a>\r\n    <a href=\"#rxship-ceuta\">Ceuta &amp; Melilla<\/a>\r\n    <a href=\"#rxship-eu\">Outside the EU<\/a>\r\n    <a href=\"#rxship-track\">Tracking<\/a>\r\n    <a href=\"#rxship-lost\">Lost Orders<\/a>\r\n    <a href=\"#rxship-warranty\">Warranty<\/a>\r\n  <\/div>\r\n\r\n  <!-- Export Policy -->\r\n  <h2 id=\"rxship-export\">Export Policy<\/h2>\r\n  <p>Shipping can be dispatched from any of our storage facilities in Europe, North America, or Asia depending on product availability. By placing an order, the customer agrees to pay all customs duties and import charges applicable in the destination country.<\/p>\r\n\r\n  <!-- Couriers -->\r\n  <h2 id=\"rxship-couriers\">Courier Services<\/h2>\r\n  <p><strong>Correos and GLS<\/strong> are our official courier partners for orders shipped within Europe. Delivery will normally require a signature from the recipient.<\/p>\r\n  <p>For countries outside Europe, we may use alternative courier services to reduce shipping costs. Delivery to non-European destinations typically takes <strong>3\u201315 business days<\/strong> from dispatch.<\/p>\r\n\r\n  <div class=\"rx-ship-note\">\r\n    <strong>Important \u2014 on delivery<\/strong>\r\n    When you accept a delivery you are confirming that your order arrived in perfect condition. If the package looks damaged or mishandled, sign for it as <em>\"damaged\"<\/em>, refuse the delivery, and contact us immediately.\r\n  <\/div>\r\n\r\n  <table class=\"rx-ship-table\" aria-label=\"Courier coverage by region\">\r\n    <thead><tr><th>Region<\/th><th>Courier(s)<\/th><th>Signature required?<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>Spain &amp; Portugal<\/td><td>Correos \/ GLS<\/td><td>Yes<\/td><\/tr>\r\n      <tr><td>Rest of Europe<\/td><td>Correos \/ GLS<\/td><td>Yes<\/td><\/tr>\r\n      <tr><td>Outside Europe<\/td><td>Alternative couriers<\/td><td>Varies<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n\r\n  <!-- Express -->\r\n  <h2 id=\"rxship-express\">Express Shipping<\/h2>\r\n  <div class=\"rx-ship-badge\">Spain Only<\/div>\r\n  <p>Get your order faster with Express Shipping for <strong>\u20ac8.99<\/strong>.<\/p>\r\n  <table class=\"rx-ship-table\" aria-label=\"Express shipping rules\">\r\n    <thead><tr><th>Condition<\/th><th>Outcome<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>Order placed before 15:00<\/td><td>Delivered within 24 hours<\/td><\/tr>\r\n      <tr><td>Order placed after 15:00<\/td><td>Shipped the next business day<\/td><\/tr>\r\n      <tr><td>Weekends &amp; public holidays<\/td><td>Not counted in delivery timeframe<\/td><\/tr>\r\n      <tr><td>Stock availability<\/td><td>Express Shipping subject to product availability<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n\r\n  <!-- Delivery Times -->\r\n  <h2 id=\"rxship-times\">Delivery Times &amp; Working Days<\/h2>\r\n  <p>Delivery times vary depending on product availability, your shipping destination, and the delivery service selected. Once your order has been dispatched, estimated delivery times depend on the courier's transit schedule for your location.<\/p>\r\n  <p><strong>Working days<\/strong> are Monday to Friday, excluding weekends and public holidays. Orders are processed and shipped on working days only.<\/p>\r\n\r\n  <!-- Canary Islands -->\r\n  <h2 id=\"rxship-canary\">Shipping to the Canary Islands<\/h2>\r\n  <p>Orders shipped to the Canary Islands are subject to a flat shipping fee of <strong>\u20ac8.99<\/strong>.<\/p>\r\n\r\n  <!-- Ceuta & Melilla -->\r\n  <h2 id=\"rxship-ceuta\">Shipping to Ceuta and Melilla<\/h2>\r\n  <p>Orders shipped to Ceuta and Melilla may be subject to taxes, import duties, customs clearance fees, or other local charges upon delivery. These charges are determined by local customs authorities and are the sole responsibility of the customer. Raxmoto is not responsible for any such additional charges.<\/p>\r\n\r\n  <table class=\"rx-ship-table\" aria-label=\"Ceuta and Melilla customs fees\">\r\n    <thead><tr><th>Order value<\/th><th>Fixed fee<\/th><th>Tariff<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>Under \u20ac150<\/td><td>\u20ac31.36<\/td><td>~7% of total order value (varies by item type)<\/td><\/tr>\r\n      <tr><td>\u20ac150 and over<\/td><td>\u20ac43.68<\/td><td>~7% of total order value (varies by item type)<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n\r\n  <!-- Outside EU -->\r\n  <h2 id=\"rxship-eu\">Shipping Outside the European Union<\/h2>\r\n  <p>Shipping costs for destinations outside the EU are calculated at checkout and vary depending on the destination country.<\/p>\r\n  <p>Orders shipped outside the EU are <strong>not subject to VAT<\/strong>. However, your order may be subject to import taxes, customs duties, customs clearance fees, or other charges imposed by the destination country's customs authorities upon arrival.<\/p>\r\n  <div class=\"rx-ship-note\">\r\n    <strong>Customer responsibility<\/strong>\r\n    All import taxes, customs duties, clearance fees, and local charges applied by the destination country are the sole responsibility of the customer. Raxmoto.com bears no responsibility for any such charges.\r\n  <\/div>\r\n\r\n  <!-- Address policy -->\r\n  <h2 id=\"rxship-address\">Delivery Address Policy<\/h2>\r\n  <p>As a security measure to protect our customers from fraud, we ship items to the billing address only. Delivery to an alternative address is only possible when payment is received via <strong>direct bank transfer or postal order<\/strong>.<\/p>\r\n\r\n  <!-- Tracking -->\r\n  <h2 id=\"rxship-track\">Tracking Your Order<\/h2>\r\n  <p>Once your order has been dispatched, you will receive an email containing a tracking link and tracking number from the courier. Use these to monitor your delivery in real time.<\/p>\r\n  <p>If you were not home at the time of delivery, the courier will leave a note with the local collection office address or instructions to rearrange delivery. You may also contact the courier directly to leave specific delivery instructions \u2014 however, if you do so, you assume full responsibility for the order from that point.<\/p>\r\n\r\n  <!-- Lost orders -->\r\n  <h2 id=\"rxship-lost\">Lost or Missing Orders<\/h2>\r\n  <p>If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team. An order is only classified as lost after:<\/p>\r\n  <table class=\"rx-ship-table\" aria-label=\"Lost order waiting periods\">\r\n    <thead><tr><th>Shipment type<\/th><th>Wait period before classified as lost<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>Domestic (Spain)<\/td><td>7 business days from dispatch<\/td><\/tr>\r\n      <tr><td>International<\/td><td>14 business days from dispatch<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n  <p>If your order is confirmed lost, we will either send a <strong>replacement at no additional cost<\/strong> or issue a <strong>full refund<\/strong> \u2014 your choice.<\/p>\r\n\r\n  <!-- Warranty -->\r\n  <h2 id=\"rxship-warranty\">Warranty Claims &amp; Return Shipping<\/h2>\r\n  <p>To initiate a warranty claim, contact <a href=\"\/contact\/\">Raxmoto Customer Support<\/a>. If a product must be returned to our facilities for inspection, repair, or replacement, the customer is responsible for all shipping costs \u2014 including return shipping, reshipping, and any applicable customs duties or import\/export fees.<\/p>\r\n\r\n  <!-- Contact CTA -->\r\n  <div class=\"rx-ship-note\" style=\"background:#f0f0f0;border-color:var(--red);color:var(--black)\">\r\n    <strong>Need help?<\/strong>\r\n    Contact our Customer Support team via the <a href=\"\/contact\/\">Contact Us<\/a> page or email <a href=\"mailto:info@raxmoto.com\">info@raxmoto.com<\/a>.\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Last updated: 2025 Entity: DISTRIMOTO SPORT S.L. Questions? Contact us Quick Summary Europe ships via Correos &amp; GLS \u2014 signature required on delivery. Express Shipping available in Spain&hellip;<\/p>\n","protected":false},"author":1,"featured_media":102616,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-102615","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/pages\/102615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/comments?post=102615"}],"version-history":[{"count":1,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/pages\/102615\/revisions"}],"predecessor-version":[{"id":102617,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/pages\/102615\/revisions\/102617"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/media\/102616"}],"wp:attachment":[{"href":"https:\/\/raxmoto.com\/fr\/wp-json\/wp\/v2\/media?parent=102615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}