Envíos Policy
- Europe ships via Correos & GLS — signature required en entrega.
- Envío exprés disponible solo en España — €8.99, pedido before 15:00 para next-day.
- Islas Canarias: €8.99 flat fee. Ceuta & Melilla: fixed fees + ~7% tariff apply.
- Fuera de la UE: customs duties y taxes son el customer's responsibility.
- Lost pedidos: confirmed missing after 7 días (domestic) o 14 días (international) — nosotros'll reship o reembolso en full.
- Garantía devoluciones: todos envío costs (both ways) son borne by el customer.
Export Policy
Envíos can be dispatched de any de nuestro storage facilities en Europa, North America, o Asia depending en product availability. By placing un pedido, el customer agrees a pay todos customs duties y import charges applicable en el destination país.
Courier Services
Correos y GLS son nuestro oficial courier socios para pedidos shipped within Europa. Entrega will normally require a signature de el recipient.
Fo countries outside Europa, nosotros may use alternative courier services a reduce envío costs. Entrega a non-European destinations typically takes 3–15 business días de dispatch.
| Region | Courier(s) | Signature required? |
|---|---|---|
| Spain & Portugal | Correos / GLS | Yes |
| Rest de Europa | Correos / GLS | Yes |
| Outside Europa | Alternative couriers | Varies |
Express Envíos
Get tu pedido faster con Express Envíos para €8.99.
| Condition | Outcome |
|---|---|
| Pedido placed before 15:00 | Delivered within 24 horas |
| Pedido placed after 15:00 | Shipped el next business día |
| Weekends & public holidays | Not counted en entrega timeframe |
| Stock availability | Express Envíos subject a product availability |
Entrega Times & Working Days
Entrega times vary depending en product availability, tu envío destination, y el entrega service selected. Once tu pedido has been dispatched, estimated entrega times depend en el courier's transit schedule para tu location.
Working días son lunes a viernes, excluding weekends y public holidays. Pedidos son processed y shipped en working días only.
Envíos a el Islas Canarias
Pedidos shipped a el Islas Canarias son subject a a flat envío fee de €8.99.
Envíos a Ceuta y Melilla
Pedidos shipped a Ceuta y Melilla may be subject a taxes, import duties, customs clearance fees, o other local charges upon entrega. These charges son determined by local customs authorities y son el sole responsibility de el customer. Raxmoto es not responsible para any such additional charges.
| Pedido value | Fixed fee | Tariff |
|---|---|---|
| Under €150 | €31.36 | ~7% de total pedido value (varies by item type) |
| €150 y over | €43.68 | ~7% de total pedido value (varies by item type) |
Envíos Outside el European Union
Envíos costs para destinations outside el EU son calculated at checkout y vary depending en el destination país.
Pedidos shipped outside el EU son not subject a VAT. However, tu pedido may be subject a import taxes, customs duties, customs clearance fees, o other charges imposed by el destination país's customs authorities upon arrival.
Entrega Address Policy
As a security measure a protect nuestro customers de fraud, nosotros ship items a el billing dirección only. Entrega a un alternative dirección es only possible when payment es received via direct bank transfer o postal pedido.
Tracking Tu Pedido
Once tu pedido has been dispatched, tú will receive un correo electrónico containing a tracking link y tracking number de el courier. Use these a monitor tu entrega en real time.
If tú were not inicio at el time de entrega, el courier will leave a note con el local collection office dirección o instructions a rearrange entrega. Tú may also contacto el courier directly a leave specific entrega instructions — however, if tú do so, tú assume full responsibility para el pedido de que point.
Lost o Missing Pedidos
If tu pedido has not arrived within el estimated entrega timeframe, please contacto nuestro Cliente Support team. An pedido es only classified as lost after:
| Shipment type | Wait period before classified as lost |
|---|---|
| Domestic (España) | 7 business días de dispatch |
| Internacional | 14 business días de dispatch |
If tu pedido es confirmed lost, nosotros will either enviar a replacement at no additional cost o issue a full reembolso — tu choice.
Garantía Claims & Devolución Envíos
To initiate a garantía claim, contacto Raxmoto Cliente Support. If a product must be returned a nuestro facilities para inspection, repair, o replacement, el customer es responsible para todos envío costs — including devolución envío, reshipping, y any applicable customs duties o import/export fees.