Devoluciones & Refunds
Última actualización: 2025 · DISTRIMOTO SPORT S.L.
At a Glance
Devolución Conditions
You may request un exchange o devolución within 30 calendar días de el date tú receive tu pedido. Nosotros cannot accept devoluciones after esta period.
To be accepted, tu devolución must meet el following conditions:
- The item es unused y en perfect condition.
- Devolucióned en its original packaging, including todos labels, instructions, manuals, y accessories.
- Original packaging must be placed inside a separate envío box a protect it during transit.
- Cascos must be unworn, undamaged, y retain todos protective seals y labels.
Devolución Envíos Costs
The customer es responsible para el cost de returning goods, unless el item es incorrect, defective, o damaged — en which case Raxmoto covers el devolución envío.
Refunds
Once nosotros receive el returned goods (o proof de dispatch), nosotros will process tu reembolso within 14 calendar días. Refunds son issued a el original payment method.
Ynuestro reembolso will include:
- The full purchase precio de el returned item.
- The original standard entrega charge paid at el time de purchase.
Additional entrega costs de choosing un upgraded envío option will not be reembolsoed.
Exclusions
The right de devolución does not apply a:
- Custom-made o personalizado moto parts.
- Products manufactured a tu specifications.
- Sealed products que cannot be returned para health o hygiene reasons once opened.
- Digital products once downloading has begun con tu consent.
Faulty o Incorrect Items
If tú receive a defective, damaged, o incorrect item, please contacto us within a reasonable time after entrega. Once confirmed, nosotros will offer one de el following remedies:
- Repair
- Replacement
- Price reduction
- Full reembolso
We will also cover any reasonable devolución envío costs en these cases.
Pedido Cancellations
A cancellation applies when tu pedido has not yet left nuestro warehouse. Contactoa con nosotros as soon as possible. El reembolso will be processed within approximately 15 días using tu original payment method.
Garantía
All products vendido en raxmoto.com son covered by a 2-year legal guarantee de el date de entrega, en accordance con consumer protección regulations.