Shipping Policy
- Europe ships via Correos & GLS — signature required on delivery.
- Express Shipping available in Spain only — €8.99, order before 15:00 for next-day.
- Canary Islands: €8.99 flat fee. Ceuta & Melilla: fixed fees + ~7% tariff apply.
- Outside the EU: customs duties and taxes are the customer's responsibility.
- Lost orders: confirmed missing after 7 days (domestic) or 14 days (international) — we'll reship or refund in full.
- Warranty returns: all shipping costs (both ways) are borne by the customer.
Export Policy
Shipping can be dispatched from any of our storage facilities in Europe, North America, or Asia depending on product availability. By placing an order, the customer agrees to pay all customs duties and import charges applicable in the destination country.
Courier Services
Correos and GLS are our official courier partners for orders shipped within Europe. Delivery will normally require a signature from the recipient.
For countries outside Europe, we may use alternative courier services to reduce shipping costs. Delivery to non-European destinations typically takes 3–15 business days from dispatch.
| Region | Courier(s) | Signature required? |
|---|---|---|
| Spain & Portugal | Correos / GLS | Yes |
| Rest of Europe | Correos / GLS | Yes |
| Outside Europe | Alternative couriers | Varies |
Express Shipping
Get your order faster with Express Shipping for €8.99.
| Condition | Outcome |
|---|---|
| Order placed before 15:00 | Delivered within 24 hours |
| Order placed after 15:00 | Shipped the next business day |
| Weekends & public holidays | Not counted in delivery timeframe |
| Stock availability | Express Shipping subject to product availability |
Delivery Times & Working Days
Delivery times vary depending on product availability, your shipping destination, and the delivery service selected. Once your order has been dispatched, estimated delivery times depend on the courier's transit schedule for your location.
Working days are Monday to Friday, excluding weekends and public holidays. Orders are processed and shipped on working days only.
Shipping to the Canary Islands
Orders shipped to the Canary Islands are subject to a flat shipping fee of €8.99.
Shipping to Ceuta and Melilla
Orders shipped to Ceuta and Melilla may be subject to taxes, import duties, customs clearance fees, or other local charges upon delivery. These charges are determined by local customs authorities and are the sole responsibility of the customer. Raxmoto is not responsible for any such additional charges.
| Order value | Fixed fee | Tariff |
|---|---|---|
| Under €150 | €31.36 | ~7% of total order value (varies by item type) |
| €150 and over | €43.68 | ~7% of total order value (varies by item type) |
Shipping Outside the European Union
Shipping costs for destinations outside the EU are calculated at checkout and vary depending on the destination country.
Orders shipped outside the EU are not subject to VAT. However, your order may be subject to import taxes, customs duties, customs clearance fees, or other charges imposed by the destination country's customs authorities upon arrival.
Delivery Address Policy
As a security measure to protect our customers from fraud, we ship items to the billing address only. Delivery to an alternative address is only possible when payment is received via direct bank transfer or postal order.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing a tracking link and tracking number from the courier. Use these to monitor your delivery in real time.
If you were not home at the time of delivery, the courier will leave a note with the local collection office address or instructions to rearrange delivery. You may also contact the courier directly to leave specific delivery instructions — however, if you do so, you assume full responsibility for the order from that point.
Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team. An order is only classified as lost after:
| Shipment type | Wait period before classified as lost |
|---|---|
| Domestic (Spain) | 7 business days from dispatch |
| International | 14 business days from dispatch |
If your order is confirmed lost, we will either send a replacement at no additional cost or issue a full refund — your choice.
Warranty Claims & Return Shipping
To initiate a warranty claim, contact Raxmoto Customer Support. If a product must be returned to our facilities for inspection, repair, or replacement, the customer is responsible for all shipping costs — including return shipping, reshipping, and any applicable customs duties or import/export fees.